Support

Curl IQ Support

Need help with Curl IQ? Browse the answers below or send a message using the contact form.

Frequently asked questions

Where can I find game and report purchase options?

Open Curl IQ on your iPhone to view current game bundles, the Unlimited Games option, and AI report credit purchases. Current prices and purchase details are shown in the app. You can also view Canadian pricing on our website.

What are curlIQ Reports?

curlIQ Reports provide AI-powered pre-game matchup analysis, post-game reviews, and seasonal reports based on your recorded team statistics.

What if a purchase or restore does not appear?

Check that you are using the Apple Account used for the original purchase. If the issue continues, contact support below with the purchase type, approximate date, and any error message. Do not send payment details or passwords.

How should I report a problem?

Include your iPhone model, iOS version, Curl IQ app version, and the steps that led to the problem. Tell us what you expected and what happened instead. Avoid deleting or reinstalling the app while investigating missing data.

Where can I learn about the numbers and features in the app?

Open Settings → About for explanations of Markov Profiles, Efficiency Metrics, curlIQ Reports, curlIQ Companion, Rock Journal, and Privacy.

What do win probability and Target WP mean?

Win probability (WP) is a model estimate based on ends remaining, score difference, and hammer. Curl IQ selects a fixed profile for your team’s club or elite skill level, game length, and standard or 2-stick format. Target WP represents the recommended end plan; Actual − Target compares your result with that plan. These are reference models, not predictions of individual shots or guarantees of a win.

How should I read the efficiency metrics?

Efficiencies use a 0.000–1.000 scale. Hammer Efficiency (HE) measures scoring two or more in non-blank ends with hammer. Force Efficiency (FE) measures holding the opponent to one when they score with hammer. Steal Efficiency (SE) measures scoring without hammer. Higher is better for those three. Steal Defence (SD) measures how often you give up a steal with hammer: lower is better. With-Hammer and Without-Hammer Factors show average points per end in those situations; Threat Factor combines performance measures on a 0–10 scale.

Does reopening a report spend another credit?

Each new report generation uses one curlIQ Report credit. Reopening a cached report does not use another credit while the underlying game data is unchanged. Find additional bundles in Settings → Credits. Reports support your review and decision-making; they do not replace your skip’s judgment.

Where can I find Rock Journal?

Open a club from Manage Clubs, then open Rock Journal for that club’s sheets. Assign stone numbers by player position, reuse previous assignments, review your managed teams’ win–loss–tie records by rock colour, and keep notes on individual stones.

Does Add to Calendar read my other events?

No. When you enable Add to Calendar while saving a game or bonspiel, Curl IQ requests write-only access to create that event. You can leave the option off or decline permission; your other calendar events are not read.

curlIQ Companion — Coming November 2026

How will I unlock Companion on my paired Apple Watch?

Companion is an optional lifetime unlock, separate from game and report credits. The Watch app is installed with Curl IQ, and Companion must be unlocked on the paired iPhone before the Watch can use it. Explore the upcoming features.

Can I practice without starting a scored game?

Yes. Companion will let you time rocks at a selected club and sheet without a scored game. Practice measurements contribute to that club’s ice summary.

How do I choose and time a split?

Before starting, turn the Digital Crown to select the split. For Teeline–Hog (T–H), tap at the tee line and again at the near hog. For Backline–Hog (B–H), tap at the back line and again at the near hog. For Hog–Stop, start at the near hog, tap once at the far hog to record Hog–Hog, then tap once when the rock stops. Before marking the far hog, two taps mark the stop. The same follow-on taps remain available after a T–H or B–H while the Watch is still listening.

Why does a line split alone not update Ice Speed?

Ice Speed uses Hog–Stop times for rocks finishing in the four-foot: Top 4, T-Line, or Back 4. Record that four-foot Hog–Stop measurement with the split on the same rock. A Backline–Hog or Teeline–Hog measurement by itself does not establish Ice Speed.

How do I record a delivery, and why might I see “no data”?

Wear Apple Watch on the wrist of the hand that holds the rock. Tap to arm, then settle into a still set within 20 seconds. With haptics enabled, one bump confirms the set. Begin the push or kick within 5 seconds; the handle rotation window then lasts up to 7.5 seconds. Release with a quiet, steady follow-through so recording can finish. A final haptic marks completion. If the set, push, or release is missed, the Watch may show no data; each saved recording can be reviewed individually.

What does TUNE change?

After a split or delivery, tap TUNE and turn the Digital Crown to adjust where the stone finished. Scroll up toward the hog or down toward the back. Save stores the resting position with that capture; Cancel leaves it unchanged. Calibrated delivery thumbprints group typical slide time, release speed, and handle rotation for rocks finishing in the same house zone on the club’s ice.

Is Apple Health required, and where does the data go?

No. After Companion is unlocked, Health can optionally read and save heart rate and active energy and create a curling workout. Games still start with Health off, without a workout summary. Health data stays on the iPhone and Apple Watch and is excluded from curlIQ Reports and sharing. Manage workout access through Apple Health’s permissions. Read the Health privacy details.

What are Delivery Reports, and do they use report credits?

As part of the Companion features coming November 2026, a Delivery Report reviews one saved delivery log, including the set, push, slide, and release, to suggest what to keep or adjust on your next rock. Generating a new Delivery Report sends the relevant throw measurements to our AI service and uses one curlIQ Report credit. Heart rate, energy, and Apple Health workout records are not included. Reopening an unchanged cached report does not use another credit.

Contact support

Describe your question or issue below. Include the relevant app and device details so we can investigate.

Name