{"id":2,"date":"2026-05-23T16:48:29","date_gmt":"2026-05-23T16:48:29","guid":{"rendered":"https:\/\/curliq.ca\/staging\/?page_id=2"},"modified":"2026-11-01T02:25:17","modified_gmt":"2026-11-01T02:25:17","slug":"support","status":"publish","type":"page","link":"https:\/\/curliq.ca\/staging\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<style>body.page-id-2{background:#0a0f1a;color:#fff}body.page-id-2 .wp-site-blocks{padding-top:0}body.page-id-2 header.wp-block-template-part,body.page-id-2 .wp-block-post-title{display:none}body.page-id-2 .wp-site-blocks>.wp-block-cover{display:none}body.page-id-2 main{margin-top:0!important;padding-left:0!important;padding-right:0!important}body.page-id-2 .ci-support{color:#b9c5d6}body.page-id-2 .ci-support h1,body.page-id-2 .ci-support h2{color:#fff}body.page-id-2 .ci-support h1{font-size:clamp(36px,5vw,52px);margin:40px 0 16px}body.page-id-2 .ci-support h2{font-size:28px;margin-top:40px}body.page-id-2 .ci-support a{color:#fff}body.page-id-2 .ci-support .wp-block-details{background:#111a29;border:1px solid #29364a;border-radius:12px;padding:20px 24px;margin-top:12px}body.page-id-2 .ci-support summary{color:#fff;font-weight:600;cursor:pointer}body.page-id-2 .ci-support .wp-block-details p{line-height:1.7;color:#b9c5d6}body.page-id-2 .ci-support .wpforms-container{background:#111a29;border:1px solid #29364a;border-radius:18px;padding:28px!important;margin-top:24px!important}body.page-id-2 .ci-support .wpforms-field-label{color:#fff!important}body.page-id-2 .ci-support .wpforms-field-sublabel{color:#92a3bb!important}body.page-id-2 .ci-support .wpforms-field input,body.page-id-2 .ci-support .wpforms-field textarea{background:#0a0f1a!important;border:1px solid #40516b!important;border-radius:8px!important;color:#fff!important}body.page-id-2 .ci-support .wpforms-field input:focus,body.page-id-2 .ci-support .wpforms-field textarea:focus{border-color:#9fb6d8!important;outline:2px solid #40516b!important}body.page-id-2 .ci-support button[type=submit]{background:#e51e25!important;color:#fff!important;border:0!important;border-radius:8px!important;padding:14px 24px!important;font-weight:600!important}@media(max-width:600px){body.page-id-2 .ci-support .wpforms-container{padding:20px!important}}<\/style><div class=\"wp-block-group ci-support has-global-padding is-layout-constrained wp-container-core-group-is-layout-40622001 wp-block-group-is-layout-constrained\" style=\"padding-top:32px;padding-right:24px;padding-bottom:56px;padding-left:24px\"><nav aria-label=\"Main navigation\" style=\"display:flex;align-items:center;justify-content:space-between;gap:24px;flex-wrap:wrap;padding-bottom:28px;border-bottom:1px solid #29364a\"><a href=\"\/staging\/\"><img decoding=\"async\" src=\"https:\/\/curliq.ca\/staging\/wp-content\/uploads\/2026\/05\/header-dark.png\" alt=\"Curl IQ home\" style=\"width:150px;height:auto\"><\/a><div style=\"display:flex;gap:24px;flex-wrap:wrap\"><a href=\"\/staging\/#features\">Features<\/a><a href=\"\/staging\/#pricing\">Pricing<\/a><a href=\"\/staging\/support\/\" aria-current=\"page\">Support<\/a><\/div><\/nav><h1>Curl IQ Support<\/h1><p class=\"wp-block-paragraph\">Need help with Curl IQ? Browse the answers below or send a message using the contact form.<\/p><h2 class=\"wp-block-heading\">Frequently asked questions<\/h2><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Where can I find game and report purchase options?<\/summary><p class=\"wp-block-paragraph\">Open Curl IQ on your iPhone to view current game bundles, the Unlimited Games option, and AI report credit purchases. Current prices and purchase details are shown in the app. You can also <a href=\"\/staging\/#pricing\">view Canadian pricing on our website<\/a>.<\/p><\/details><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What are curlIQ Reports?<\/summary><p class=\"wp-block-paragraph\">curlIQ Reports provide AI-powered pre-game matchup analysis, post-game reviews, and seasonal reports based on your recorded team statistics.<\/p><\/details><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What if a purchase or restore does not appear?<\/summary><p class=\"wp-block-paragraph\">Check that you are using the Apple Account used for the original purchase. If the issue continues, contact support below with the purchase type, approximate date, and any error message. Do not send payment details or passwords.<\/p><\/details><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How should I report a problem?<\/summary><p class=\"wp-block-paragraph\">Include your iPhone model, iOS version, Curl IQ app version, and the steps that led to the problem. Tell us what you expected and what happened instead. Avoid deleting or reinstalling the app while investigating missing data.<\/p><\/details><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Where can I learn about the numbers and features in the app?<\/summary><p class=\"wp-block-paragraph\">Open Settings \u2192 About for explanations of Markov Profiles, Efficiency Metrics, curlIQ Reports, curlIQ Companion, Rock Journal, and Privacy.<\/p><\/details><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What do win probability and Target WP mean?<\/summary><p class=\"wp-block-paragraph\">Win probability (WP) is a model estimate based on ends remaining, score difference, and hammer. Curl IQ selects a fixed profile for your team\u2019s club or elite skill level, game length, and standard or 2-stick format. Target WP represents the recommended end plan; Actual \u2212 Target compares your result with that plan. These are reference models, not predictions of individual shots or guarantees of a win.<\/p><\/details><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How should I read the efficiency metrics?<\/summary><p class=\"wp-block-paragraph\">Efficiencies use a 0.000\u20131.000 scale. Hammer Efficiency (HE) measures scoring two or more in non-blank ends with hammer. Force Efficiency (FE) measures holding the opponent to one when they score with hammer. Steal Efficiency (SE) measures scoring without hammer. Higher is better for those three. Steal Defence (SD) measures how often you give up a steal with hammer: lower is better. With-Hammer and Without-Hammer Factors show average points per end in those situations; Threat Factor combines performance measures on a 0\u201310 scale.<\/p><\/details><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Does reopening a report spend another credit?<\/summary><p class=\"wp-block-paragraph\">Each new report generation uses one curlIQ Report credit. Reopening a cached report does not use another credit while the underlying game data is unchanged. Find additional bundles in Settings \u2192 Credits. Reports support your review and decision-making; they do not replace your skip\u2019s judgment.<\/p><\/details><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Where can I find Rock Journal?<\/summary><p class=\"wp-block-paragraph\">Open a club from Manage Clubs, then open Rock Journal for that club\u2019s sheets. Assign stone numbers by player position, reuse previous assignments, review your managed teams\u2019 win\u2013loss\u2013tie records by rock colour, and keep notes on individual stones.<\/p><\/details><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Does Add to Calendar read my other events?<\/summary><p class=\"wp-block-paragraph\">No. When you enable Add to Calendar while saving a game or bonspiel, Curl IQ requests write-only access to create that event. You can leave the option off or decline permission; your other calendar events are not read.<\/p><\/details><h2 class=\"wp-block-heading\" id=\"companion-help\">curlIQ Companion \u2014 Coming November 2026<\/h2><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How will I unlock Companion on my paired Apple Watch?<\/summary><p class=\"wp-block-paragraph\">Companion is an optional lifetime unlock, separate from game and report credits. The Watch app is installed with Curl IQ, and Companion must be unlocked on the paired iPhone before the Watch can use it. <a href=\"\/staging\/#companion\">Explore the upcoming features<\/a>.<\/p><\/details><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I practice without starting a scored game?<\/summary><p class=\"wp-block-paragraph\">Yes. Companion will let you time rocks at a selected club and sheet without a scored game. Practice measurements contribute to that club\u2019s ice summary.<\/p><\/details><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How do I choose and time a split?<\/summary><p class=\"wp-block-paragraph\">Before starting, turn the Digital Crown to select the split. For Teeline\u2013Hog (T\u2013H), tap at the tee line and again at the near hog. For Backline\u2013Hog (B\u2013H), tap at the back line and again at the near hog. For Hog\u2013Stop, start at the near hog, tap once at the far hog to record Hog\u2013Hog, then tap once when the rock stops. Before marking the far hog, two taps mark the stop. The same follow-on taps remain available after a T\u2013H or B\u2013H while the Watch is still listening.<\/p><\/details><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Why does a line split alone not update Ice Speed?<\/summary><p class=\"wp-block-paragraph\">Ice Speed uses Hog\u2013Stop times for rocks finishing in the four-foot: Top 4, T-Line, or Back 4. Record that four-foot Hog\u2013Stop measurement with the split on the same rock. A Backline\u2013Hog or Teeline\u2013Hog measurement by itself does not establish Ice Speed.<\/p><\/details><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How do I record a delivery, and why might I see \u201cno data\u201d?<\/summary><p class=\"wp-block-paragraph\">Wear Apple Watch on the wrist of the hand that holds the rock. Tap to arm, then settle into a still set within 20 seconds. With haptics enabled, one bump confirms the set. Begin the push or kick within 5 seconds; the handle rotation window then lasts up to 7.5 seconds. Release with a quiet, steady follow-through so recording can finish. A final haptic marks completion. If the set, push, or release is missed, the Watch may show no data; each saved recording can be reviewed individually.<\/p><\/details><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What does TUNE change?<\/summary><p class=\"wp-block-paragraph\">After a split or delivery, tap TUNE and turn the Digital Crown to adjust where the stone finished. Scroll up toward the hog or down toward the back. Save stores the resting position with that capture; Cancel leaves it unchanged. Calibrated delivery thumbprints group typical slide time, release speed, and handle rotation for rocks finishing in the same house zone on the club\u2019s ice.<\/p><\/details><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Is Apple Health required, and where does the data go?<\/summary><p class=\"wp-block-paragraph\">No. After Companion is unlocked, Health can optionally read and save heart rate and active energy and create a curling workout. Games still start with Health off, without a workout summary. Health data stays on the iPhone and Apple Watch and is excluded from curlIQ Reports and sharing. Manage workout access through Apple Health\u2019s permissions. <a href=\"\/staging\/privacy\/#apple-health\">Read the Health privacy details<\/a>.<\/p><\/details><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What are Delivery Reports, and do they use report credits?<\/summary><p class=\"wp-block-paragraph\">As part of the Companion features coming November 2026, a Delivery Report reviews one saved delivery log, including the set, push, slide, and release, to suggest what to keep or adjust on your next rock. Generating a new Delivery Report sends the relevant throw measurements to our AI service and uses one curlIQ Report credit. Heart rate, energy, and Apple Health workout records are not included. Reopening an unchanged cached report does not use another credit.<\/p><\/details><h2 class=\"wp-block-heading\">Contact support<\/h2><p class=\"wp-block-paragraph\">Describe your question or issue below. 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Browse the answers below or send a message using the contact form. Frequently asked questions curlIQ Companion \u2014 Coming November 2026 Contact support Describe your question or issue below. Include the relevant app and device details so we can investigate.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Curl IQ Support | Help, Credits &amp; Reports<\/title>\n<meta name=\"description\" content=\"Get help with Curl IQ, game credits, purchases, and curlIQ Reports. 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